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Our Mission
Our mission statement:
'To add value to our customers business by providing innovative and cost-efficient
outsourcing solutions. Our aim is to deliver superior CAD solutions to our customers
through our comprehensive approach to project management, quality assurance and our focus
on customer relationships.'
Along with our mission we have a clear customer charter which sets out to achieve the following:
| 1. |
To make working with us simple and straightforward. |
| 2. |
To ensure that all work is quality approved before leaving XS CAD. |
| 3. |
Communicate effectively and when required. Whatever the message, the purpose or |
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the method - we
ensure that the net effect is time saved, quality
improved and costs |
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reduced. |
| 4. |
Provide customers with regular updates and access to work in progress. |
| 5. |
Always meet project deadlines and where possible deliver ahead of schedule. |
| 6. |
Use the latest technology to add value and reduce timescale and costs. |
| 7. |
Provide clients with contacts at all levels of our organisation
from CAD technicians, |
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project managers to
executive management. |
| 8. |
Retain and re-use knowledge across projects for all customers. |
| 9. |
Exceed our customer's expectations for handling and delivering projects. |
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